There is always a leap of faith in dealing with a company online, particularly when ordering an expensive product that most of us have little to no experience with. But since your website seemed clearly superior to any other that I found, I took that leap and decided to use Innovative Signs for my project.
From the beginning, I knew it was the right move. The information on your site is terrific...easy to understand and nicely laid out. When I was ready to begin the process, I was fortunate to be assigned to Carl Darden. Carl guided me through every step of the way, made great recommendations, and was extremely patient in answering any questions I had....even when I forgot his answer and asked the same question a second (or third) time.
I received the finished product today - ahead of schedule - and am thrilled. It is a fitting memorial to my brother, and I am looking forward to it's official unveiling next week in front of his friends and family.
Thank you to you and your staff, and especially to Mr. Darden.
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